RD SOFTWARE CO. L.L.C., register No. 1080488, license No. 1293340 ("we", "us" or "our") is committed to protecting the privacy of our clients and users of our webWebsite. We will ensure that the information you submit to us, or which we collect, via various channels (including our webWebsite, through written correspondence (including e-mail)), is only used for the purposes set out in this policy.
This Policy describes what information ("Personal Data") we collect from the webWebsite ("Website") and any related products and services, how we use it, and how you can change, export or delete it.
By accessing and using the Website, you acknowledge that you have read, understand and agree to be bound by the terms of this Policy. This
2. PERSONAL DATA WE COLLECT ABOUT YOU
Personal Data comprises all the information that we collect and process about you that can identify you directly or indirectly, including information received from third parties and information collected through use of the Website, cookies or other similar technology.
More specifically, the Personal Data we collect or process about you may include:
2.1. Identifying information, including your name;
2.2. Your contact information, including your phone number, e-mail and other types of contact details;
3. USE OF PERSONAL DATA
We may process your Personal Data for the following purposes:
Processing application forms for our services;
Providing services;
Monitoring and improving the Website and its content;
Establishing and managing relationships with you;
Responding to inquiries and offering support;
Requesting feedback from you;
Conducting market research and surveys with the aim of improving our services;
Marketing and promotion, conducted with or without the support of third parties engaged
by us;
Complying with applicable laws and regulations, as well as any request by any authority;
Establishing, exercising or defending legal rights and seeking professional or legal advice;
We rely on the following legal grounds, on the basis of which we collect and process your Personal Data:
For entering into or performing a contract with you;
In order to perform obligations that we undertake in providing services to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your Personal Data;
Based on Your Consent;
We may ask for your consent to process your Personal Data for efficient interaction with you and providing you with our services.
Compliance with the law and legal obligations;
We are subject to certain legal requirements which may require us to process your Personal Data. We may also be obliged by law to disclose your Personal Data to a regulatory body or law enforcement agency;
Legitimate interests;
We will need to process your Personal Data for the purposes of our legitimate interests. Our legitimate interests include responding to requests and enquiries from you or a third party, optimising our Website and customer experience, informing you about our products and services and ensuring that our operations are conducted in an appropriate and efficient manner;
4. Access to Personal Data
Your Personal Data will be kept confidential and will only be accessed on a need-to-know basis or where required by law, regulation or court orders by our employees involved in the provision of the services concerned, and third parties such as service providers involved in the provision of our services, financial institutions, regulatory and governmental authorities and our professional advisors.
5. RETENTION OF Personal Data
We will retain and use your Personal Data for the period necessary to comply with our legal obligations, enforce our agreements, resolve disputes, but no longer than is necessary for the purposes for which the personal data are processed in line with legal, regulatory or statutory obligations.
At the expiry of such period, your Personal Data will be deleted.
6. Data Protection Rights
You have certain rights in relation to Personal Data we hold about you. Details of these rights and how to exercise them are set out below.
6.1 Right of Access
You have the right at any time to ask us for a copy of the Personal Data about you that we hold.
6.2 Right to Withdraw Consent
You have the right to withdraw the processing of your Personal Data by us except where your Personal Data is required for business operation in relation to the service you obtain from us.This will not affect the lawfulness of the processing of Personal Data based on your consent prior to its withdrawal.
6.3 Right to Rectification
You have the right to request us to correct Personal Data we hold.
6.4 Right to Erasure
You have the right to request us to delete your Personal Data.
6.5 Right to Object to the Processing
You have the right to object to processing of personal data concerning you. We shall no longer process said Personal Data except where such Personal Data is required for business operations related to the services offered to you.
6.6 Right to Restriction of Processing
You have the right, in certain circumstances, to restrict the processing of your Personal Data.
6.7 You have the right to complain about our process of collecting and using your Personal Data.
6. Data Protection Rights
Our Website use cookies to help personalize your online experience.
A cookie is a small piece of data or message that is sent from an organisation's web server to your web browser and is then stored on your hard drive.
We only use cookies to monitor the performance of the Website and to improve user experience. If you choose not to accept our cookies, some of the features of the Website may not work as well as we intend.
You have the option to accept or reject cookies. Web browsers allow you to control cookies stored on your hard drive through the web browser settings.
8. Data Analysis
Our Website may use third-party analytical tools that use cookies or other similar information gathering technologies as part of our analytical methods to help us understand how users use our Website. The information collected is used to compile statistical reports about user activity, frequency and duration of visits to our Website. We use the information obtained from these analytical tools to monitor the performance and improve the Website.
9. Changes
We reserve the right to update this privacy policy at any time. We will publish the most updated privacy policy on our Website. We may also notify you in other ways from time to time about the processing of your Personal Data where we process your data outside of the published privacy notice.
10. Contact Us
If you have any questions about your Personal Data we may hold, or if you would like to exercise your rights, you may use the form on the Website or the email info@rd-ae.com to submit your request.
We will try to resolve complaints and disputes and will take all necessary steps to ensure that you are able to exercise your rights as quickly as possible and in any event within the timeframe required by applicable data protection laws.
